EE have announced that Orange Email will close on 31 May 2017. Find out what this means for you and how to get set up with an alternative email address.
What is Orange Email? Customers on some legacy Orange Home Broadband and Orange mobile plans were given a free email address. However since then email services are now largely independent, and mostly offered by companies like Google, Yahoo and Microsoft. Orange Email addresses haven't been given to new customers since 2012.
Why are they closing Orange Email? Since Orange Email was first introduced, a wide variety of providers have launched offering free email services with more advanced functionality. As a result, the number of Orange Email users has been in decline. Therefore they have decided to close Orange Email on 31 May 2017, so you can move to a better email experience, and we can focus on providing our customers with the best possible products and services.
The addresses affected by the closure are:
When will the service close? The service will close on 31 May 2017. After this you will not be able to access your account, send or receive any emails from your Orange Email address, or access contacts and emails in any way.
Are they offering an alternative email service? Many of their users already have an alternative email address with another email provider. However if you don’t, and need to create a new address, EE recommend Google's Gmail. Gmail offers a whole host of benefits such as access across different devices, 15GB of free storage and a simple email address format, ending with @gmail.com.
Does this affect the mobile or broadband services I have with Orange or EE? Other services you have with EE or any of its other brands like Orange or T-Mobile aren’t affected but you may need to update your username or contact email address for these services. See How to update your EE usernames or contact details.
What do I need to do? If you’ve never used Orange Email, you don’t need to do anything. If you do sometimes use it, there are a few things you need to do:
Make a backup of any important emails that you want to keep as you won’t be able to access them after 31 May 2017. You may have your Orange Email address listed as a username or contact address for other services, and will need to let these services know your new address.
I need my Orange email address - what can I do? Unfortunately it will not be possible to retain your Orange Email address after the service closes. Many of EE users already have an alternative email address with another email provider, however if you don’t, and need to create a new address, there are plenty of options including Gmail.
What if I do nothing? If you do not save your emails before 31 May 2017, you won’t be able to access them anymore. They will be deleted from the EE servers. You will also no longer be able to send or receive emails from your Orange Email address.
More information is available here.