Knowledge Hub

How do I cancel my contract with the network?

Most networks require a minimum of 30 days notification by phone, email or letter of your intention to cancel your contract. During this period you will still be able to make use of your available services.
Step 1. Call your existing network provider to request cancellation. The network will inform you of any special requirements to do this.
Step 2. If you wish to keep your number ask the network for a PAC (Port Authorisation Code).
Step 3. If a PAC has been requested you will need to give this to your new network service provider. Read important information on Keeping Your Number. Please be aware that you will remain liable to pay off any outstanding line rental charges

Vodafone: 08700 700191 or 191 from your handset
o2: 08448 090202 or 202 from your handset
T-Mobile: 08454 125000 or 150 from your handset
Orange: 07973 100150 or 150 from your handset
EE: 07953 966250 or 33 from your handset
Virgin Mobile: 08456 000789 or 789 from your handset


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