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Malicious, abusive or threatening calls, whether from people you know or from strangers, are a criminal offence. If you receive such a call you should immediately call your phone company and ask for their nuisance or malicious calls team.

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. But for some people – for example, those living alone – these calls can be particularly frightening.