BlackBerry reveal new Bold smartphones



BlackBerry has revealed it will begin manufacturing a new line of BlackBerry Bold devices running the BB7 operating system.
The announcement came from BlackBerry executive chairman and CEO John Chen in a conference call with analysts to discuss the firm’s Q4 and fiscal 2014 financial results today.
Since January 2013, BlackBerry has continued to focus on manufacturing and releasing BlackBerry 10 smartphones such as the Z10, Q10, Q5 and Z30.
However, Chen said it is introducing a new line of BlackBerry Bold devices running BB7 because of increased customer demand.
This portfolio made its debut in 2008 with the Bold 9000, with handsets in the range traditionally featuring full QWERTY keyboards.
“From talking to our customers over the past few months, we have found that a lot of them still love devices running BBOS, particularly BB7, and many have been asking for them,” said Chen. “We are starting a new production line of the Bold. We will continue to make these devices available and support the operating system as long as there is customer demand.”



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Glossary: Mobile Phones

First-generation mobiles or mobile systems – these are the first-ever mobiles, they are no longer developed but provide the basis for all of today’s mobiles.
Second-generation mobiles or mobile systems – 2G mobiles offer data, fax and SMS mobile services. 2G mobiles also offer limited data communications.
2.5G or “second-and-a-half generation” – this was the next step from 2G and provides enhanced data communications services, including Multimedia Messaging service (MMS) as well as Wireless Application Protocol (WAP) access for emails and web browsing.
Third-generation mobiles or mobile systems – 3G is the current generation of mobile technology. It supports much higher data rates, full motion video and allows mobile users to access high-speed Internet on 3G-enabled networks.
The new standard in mobile phone technology. Although this is yet to be released in the UK, it has been massively successful in Europe, offering huge speeds (up to 300Mbps) and allowing many more network users.
Air time
This is the number of minutes spent talking on the phone, or the allowance of minutes from your provider (see Talk Time).
Air time provider
This is simply the mobile phone network, for example Vodafone. (See Talk Time Provider)
Wireless technology that allows connections and exchange of data between devices over short distances.
Caller display
The screen of your mobile that shows the name and number, and sometimes a picture of the caller on a call.
Camera phone
This is a mobile phone with a built-in camera device so you can take pictures with your phone and newer phones, record videos too.
Cell broadcast
Your mobile network may occasionally provide you with useful information via SMS text messaging.
This is the area in which you get mobile phone signal from your network. If you have coverage then you can make and receive calls on your mobile phone, send and receive messages and access the Internet.
Desktop charger
A handy accessory – also referred to as a charging dock or cradle – that holds the handset upright on a surface on your desk while it is charging so you can easily view the caller display.
Dual band
This term refers to mobiles that can switch between two frequencies. All new UK mobiles are dual band.
This is a shortened term for electronic mail. Emails are mostly composed on a computer and sent via the Internet but with new developments in mobile phone technology, you can now send and receive emails using a mobile phone just like you can with a computer.
General Packet Radio Service – This is a way to enhance 2G phones’ capabilities so they can send and receive data at a much faster rate. A GPRS connection means the phone is “always on” and can transfer data immediately. This is the standard digital service used throughout Europe.
This is a safety feature that allows you to talk without holding the handset to your head and often involves using an extra hands-free accessory such as a Bluetooth earpiece. This is particularly popular with drivers because holding a handset while driving is illegal in the UK.
MP3 Player
This can be a hardware or software built into a mobile phone that allows the playback of music and audio files.
Multimedia messaging
This term refers to sending messages between mobile phones that include images and video clips.
This refers to the period of time after business hours have ended and during which mobile networks tend to offer reduced rates for calls.
The office of telecommunications – This is the independent watchdog for the UK telephone industry. It also covers mobile phones.
Pay As You Go (PAYG)
This is a prepaid mobile phone service. It works by allowing customers to purchase credit in advance to make calls and send messages at rates set by the network.
PC card
This device allows you to wirelessly connect your mobile phone to your computer.
This is the time of day when the phone network is busiest – This usually occurs during normal business hours. Networks normally make calls more expensive during this time period.
Polyphonic ringtones
This is a form of ringtone which uses up to 40 different notes playing at one time. Previously mobile phone ringtones used 16 notes – these were called monophonic tones.
This is sometimes referred to as International Roaming. It means using your phone on a different network, usually in another country, to the one you are signed up to. Your network and talk plan will determine how many countries you can roam in and what charges you will incur from using this service.
This stands for Subscriber Identity Module. It is the chip that identifies the mobile number and mobile account to the network. It stores essential data and is required to make or receive calls on your network.
This stands for Short Message Service. It is the service that allows short text messages to be sent and received on all mobile phone networks.
Standby time
This refers to the number of hours that a mobile phone battery will last without receiving or making any calls. If you use the phone to make calls or send messages then the standby time will be diminished.
This is a dictionary that predicts your words as you type text messages into your phone. It helps you to type out text messages quickly and with as few mistakes as possible.
Talk time
This is the same as Air time and refers to the actual amount of time spent talking on the phone, or in some cases the allowance of time available on your talk plan.
Talk time provider
This is the same as Air Time Provider, and refers to the mobile phone network.
Tri band or Triple band phones can operate across three GSM bands, which means they can be used in more than 100 countries.
Voice activated dialing
This is a way of making a call on your phone with your voice. You speak the name of a contact and it will automatically dial their number. This is a function most commonly used with hands-free sets by drivers.
This is a mobile phone service provided by your network. Voicemail records audio messages from callers when you are unable to answer the phone.
This stands for Wireless Application Protocol. WAP enables mobile phones to access the internet, send and receive emails and download files.

Network Customer Services Numbers

Vodafone Customer Services is 08700 700191 or from your Vodafone phone is 191
Customer Services Opening Times are: Monday – Sunday 8am-8pm
O2 Customer Services is 08448 090202 or from your O2 phone is 202
Customer Services Opening Times are: Monday – Sunday 8am – 8pm
Three Customer Services is 0333 300 3333 or from your Three phone is 333
Customer Services Opening Times are: Monday – Friday 8am – 9pm Saturday and Sunday 9am – 8pm
T Mobile Customer Services is 08454 125000 or from your T Mobile is 150
Customer Services Opening Times are: Monday – Friday 8am – 10pm Saturday and Sunday 8am – 8pm
Orange Customer Services is 07973 100150 or from your Orange phone is 150
Customer Services Opening Times are: Monday – Sunday 8am-10pm
EE Customer Services is 07953 966250 or from your EE phone is 150
Customer Services Opening Times are: Monday – Friday  8am – 10pm Saturday – Sunday 8am – 8pm
Virgin Mobile Customer Services is 08456 000789 or from your Virgin phone is 789
Customer Services Opening Times are: Monday – Friday 9am – 8pm Saturday 9am – 6pm Sunday 9am – 5:30pm

Note: Correct at the date of publication. Subject to change without notice. Check call charges with your network operator.

How do I cancel my contract with the network?

 Most networks require a minimum of 30 days notification by phone, email or letter of your intention to cancel your contract. During this period you will still be able to make use of your available services.
Most networks require a minimum of 30 days notification by phone, email or letter of your intention to cancel your contract. During this period you will still be able to make use of your available services.
Step 1. Call your existing network provider to request cancellation. The network will inform you of any special requirements to do this.
Step 2. If you wish to keep your number ask the network for a PAC (Port Authorisation Code).
Step 3. If a PAC has been requested you will need to give this to your new network service provider. Read important information on Keeping Your Number. Please be aware that you will remain liable to pay off any outstanding line rental charges

Vodafone: 08700 700191 or 191 from your handset
o2: 08448 090202 or 202 from your handset
T-Mobile: 08454 125000 or 150 from your handset
Orange: 07973 100150 or 150 from your handset
EE: 07953 966250 or 33 from your handset
Virgin Mobile: 08456 000789 or 789 from your handset


Porting your number to your new phone

What is MNP?
Mobile Number Portability (MNP) is the industry agreed process by which a customer can switch from one network operator to another and take their existing mobile number with them, for example from Vodafine to O2.
Transferring your number – The Mobile Number Portabililty (MNP) process:
1) Request a PAC number from your existing Network customer services.
2) Compare the best mobile phone deals for you on and place your order online, by pressing the buy in now button, to purchase from your prefered merchant.
3) Contact the customer service dept of your new Network when you receive your new phone, and give them your PAC number.
Starting the process:
1) Contact your current network provider and ask for a Porting Authorisation Code (PAC).
2) The PAC number is your authority to request a transfer and will allow the Network you wish to move to, to request your number be transferred to them.
3) Your current Service Provider can only refuse to issue a PAC for the following two reasons:
a) Your number is disconnected – i.e. you must not cancel your existing contract before requesting a PAC number
b) You have not yet fulfilled your obligations under your existing minimum term contract
Note: Your PAC number is only valid for 30 calendar days; your request must be submitted to the new network within that period.
What do I need to do next?
For most networks you are connecting to, it is possible to port your number after connection. When your new handset arrives it will make and receive calls with a temporary number. Simply call the new network customer services and pass them the PAC number you have. The network will arrange port dates with your old network, and on the agreed date your number will be moved across to the new handset.
How long does it take?
After requesting a PAC number from your existing network, they are required to supply it to you within a few days (providing you have fulfilled the obligations of your contract) however some networks will supply it immediately. After relaying your PAC number to your new network, the porting process should be completed within 2 working days. Mobile networks vary.
Important information:
The following points should be read carefully as they may apply to your circumstances:
1) If you are transferring a pay as you go number, any credits with your current network will not be transferred to the new network
2) A request from the new network to transfer your number represents a notice to terminate your existing subscription with your current network
3) The issuing of a PAC number against a mobile number will revoke any previous disconnection request
4) Service charges and any associated subscription charges will continue if no transfer request is received by your current network, even if you’ve previously given notice
5) You can not port your number to your existing network. If you wish to keep your number and stay on your current network you need to follow the current upgrade procedure

Lost or stolen phone

 Mobile phones now do so much more than simply make calls that many of us would be completely lost without them. Unfortunately thousands of phones do go missing each year and many of these will have been stolen.
Mobile phones now do so much more than simply make calls that many of us would be completely lost without them. Unfortunately thousands of phones do go missing each year and many of these will have been stolen.
But if your phone does go missing you could be left with a much bigger headache than simply having to replace your handset. Not only are many smartphones worth hundreds of pounds, but thieves can quickly rack up huge bills on stolen phones.
You may be liable for all charges run up on your phone before you have reported it lost or stolen to your provider. This is usually set out in the terms and conditions of your contract. Therefore, it’s important you contact your provider as soon as possible to avoid facing high charges as a result of unauthorised use.
 Protecting your phone:
You should always treat your phone as carefully as you would your bank or credit cards. Make sure that you always take care when using your phone in public, and don’t let it out of your possession.
Make sure you put a passcode on both your handset and SIM to make it more difficult for thieves to use.
There are a number of other steps you can take to keep your mobile safe and prevent against unintentional use
Make a record of your phone’s IMEI number, as well as the make and model number. The IMEI is a unique 15-digit serial number which you will need to get the phone blocked. You can get your IMEI number by keying *#06# into your handset or by looking behind your phone battery.
Consider barring calls to international and premium rate numbers (numbers which offer services you are charged for through your monthly phone bill or through credit on your mobile phone) to limit the usefulness of your phone to thieves.
Some mobile insurance policies may provide some cover for unauthorised use so it is worth checking the terms and conditions of your existing policy, or when considering a new policy.
There are apps which can trace your phone if it is lost/stolen and can wipe details from it remotely – such as findmyiphone and findmyphone for Android.
Register your phone with Immobilise, which is a database containing the details of millions of mobile phones and other property.
The National Mobile Phone Crime Unit is a useful source of advice on how you can protect yourself from becoming a victim of phone crime.
Further advice -which was put together with the support of major phone manufacturers is also available on on the website.
What if your phone is stolen?
Contact your provider as soon as possible. It can then bar your SIM to stop calls being made on your account. Your provider can also stop anyone else from using your phone by blocking its IMEI.
Remember, if you have mobile phone insurance, you may be obliged to let them know within a certain time frame too.

 To report your phone lost/stolen:

 Dialing from UK: 0843 373 3333  Dialing from Abroad: +44 7782 333 333

Dialing from UK: 07953 966 250  Dialing from Abroad: +44 7953 966 250

Dialing from UK: 07973 100 150 (pay-monthly)  Dialing from Abroad: +44 7973 100 150 (pay-monthly)
Dialing from UK: 07973 100 450 (PAYG)  Dialing from Abroad: +44 7973 100 450 (PAYG)

 Dialing fom UK: 0844 8090 2020 (pay-monthly)  Dialing from Abroad: +44 844 809 0200 (pay-monthly)
Dialing from UK: 0844 809 0222 (PAYG)  Dialing from Abroad: +44 844 809 0222 (PAYG)

Dialing from UK: 0845 412 5000  Dialing from Abroad: +44 79539 66150

Dialing from UK: 08700 700191 (pay-monthly)  Dialing from Abroad: +44 7836 191 191 (pay-monthly)
Dialing from UK: 08700 776655 (PAYG)  Dialing from Abroad: +44 7836 191 919 (PAYG)

 Tesco Mobile
 Dialing from UK: 0845 301 4455  Dialing from Abroad: +44 845 3014455

 Virgin Mobile
 Dialing from UK: 0845 6000 789  Dialing from Abroad: +44 7953 967 967


10 million mobile devices lost over last year

peoples-phone-lost-mobile-phoneOver the last year, almost 10 million mobile devices such as smartphones, tablets and laptops holding sensitive business data have been lost by employees across Britain, according to research by EE, the UK’s most advanced digital communications company. One in five (19 per cent) of employees say they lost their mobile device on a work night out, while one in six (16 per cent) left it on public transport. Devices were also commonly left in taxis and public toilets.

As more data is downloaded to mobile devices using superfast mobile technologies like 4G and LTE-Advanced, business data becomes increasingly vulnerable. In response to this, EE today unveils its new Super Secure 4GEE portfolio for business and announces a strategic partnership with MobileIron.

EE’s Super Secure 4GEE portfolio provides businesses of all sizes with the tools to securely manage access to: Company data e.g. emails, presentations, databases. Business applications e.g. SAP, Microsoft Office, Salesforce, LinkedIn. Content on any mobile device across all major operating systems.

Gerry McQuade, Chief Marketing Officer for Business at EE, said: “More often than not, employees will use their personal mobile device to access company emails, documents or presentations, unaware that they may be putting sensitive data at risk. What’s important is that business data is secure, whether accessed from a company owned device or not.

“With the arrival of 4G, businesses of all sizes now have an opportunity to become genuinely mobile by giving their employees secure access to company information and business applications regardless of the device they’re using and the operating system the device is running.”

Super Secure 4GEE for large and medium organisations

For corporate and public sector organisations, EE has developed three Super Secure 4GEE bundles to support different security needs. Each bundle ensures security is built into every 4GEE corporate plan as standard:

Starter: A hosted bundle providing basic security for configuring email and WiFi, automatic password protection for mobile devices, provisioning business applications and the ability to remote lock or wipe devices.

Enterprise: Works across all major operating systems as either a hosted or an on-site service. It can be fully integrated with company IT systems or provisioned as a standalone service. This bundle also offers advanced features for application security, content security and access control.

Regulated: For legal, financial and government organisations that demand high-level data security, offering customised control of business devices and content plus the ability to lock down individual mobile devices.

These bundles all comprise simple, centralised tools that allow organisations to keep corporate and personal data separate, making it easy to manage any Corporate Owned Personally Enabled device policy.

Super Secure 4GEE for small to medium businesses

For small to medium sized companies, EE has partnered with MobileIron to make mobile security easier to deploy and manage. MobileIron Cloud® is a multi-operating system enterprise mobility management solution that provides simplified security and control of mobile devices from a hosted platform. Administrators can configure and selectively manage mobile apps, content and devices, automatically enforce policies on all mobile devices and retire devices that are lost or stolen.

Total Enterprise Mobility for large organisations

Super Secure 4GEE bundles are the latest addition to EE’s Total Enterprise Mobility approach for corporate and public sector organisations, comprising three pillars, namely Mobile Workforce, Engaged Customers and Connected Machines. Together these pillars can make businesses genuinely more mobile, characterised by the free yet secure flow of information between people and machines:

· Workforce Mobility: Mobile working should permeate the organisation and not be limited to field workers and home office connectivity. To be genuinely mobile, all employees should be able to access all business systems and applications that they need to do their job, regardless of their location and in a secure way.

· Engaged Customers: Mobile devices present an immediate way for businesses to reach and engage their customers, build loyalty and open new revenue streams. To be genuinely mobile, digital conversations with customers should be two-way through apps and shared systems across multiple channels, rather than businesses simply pushing out information by email and text.

· Connected Machines: Connecting machines to the Internet of Things, internally and externally, enables business information to flow freely between machines, and from machines to employees, in real-time for impressive operational and productivity gains.



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BT broadband and pay TV tops Ofcom’s complaints list



BT has topped the UK’s list of the most complained about broadband providers for the first time. The report, covering the last three months of 2013, was published by Ofcom.
The communications watchdog ranks the five biggest internet providers based on the number of complaints it receives about them adjusted according to the number of customers.
It marks the first time EE has not led the name-and-shame list in over a year.
Virgin Media had the lowest level of complaints, followed by Sky for the fourth quarter running. TalkTalk came third.
According to the figures, Ofcom received 32 complaints for every 100,000 BT fixed-broadband customers between October and December last year. They related to service faults and the way BT’s staff had initially attempted to handle the reported problems.
The firm was also found to have generated the highest level of complaints about its subscription TV service: 31 per 100,000 customers. The category covers access to the facility and billing, but not the quality of its programmes.
“BT is disappointed with the results in broadband and TV, despite the fact that we’ve improved from last quarter,” responded Libby Barr, managing director of BT customer service. “BT is the fastest-growing business by far in the UK for both pay TV and broadband, and as we process more transactions we have unfortunately suffered more disruption than companies with static or declining customer bases.”
In response to this claim, Virgin Media noted that it had increased both the number of its broadband and pay-TV customers over 2013.
The level of complaints about EE’s broadband reported by the regulator was nearly 60% lower than for the same period a year earlier. But the firm said it still had room to improve after Ofcom reported receiving 29 complaints for every 100,000 subscribers over 2013’s final quarter.
“We are of course disappointed by these latest results and will take on board the findings of the Ofcom report. We have an ongoing programme to improve service performance,” said a spokeswoman.



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HTC One M8 smartphone unveiled


HTC unveiled its new flagship smartphone the HTC One M8 today. The device, which costs £529.95 SIM free, has a larger screen than the original HTC One, at five inches compared to 4.7 inches.

Other changes include a five-megapixel front-facing camera compared to the original’s 2.1 megapixels.

The rear camera still has four ultrapixels, although the One M8 adds a ‘depth sensor’ which allows users to take 3D pictures and ‘post-edit’ shots (including re-focusing on a different object). The phone also features ‘duo flash’ (orange and green flash) which means more natural-looking photos, the manufacturer said.
Both the processor and battery have been improved – with the HTC One M8 featuring a Qualcomm Snapdragon 2.3GHz processor compared to the original’s 1.7GHz. The new device has a 2600mAh battery compared to the HTC One’s 2300mAh.
The HTC One M8 is also the first phone from the manufacturer to feature ‘motion launch’, which allows users to activate the home screen by double tapping it.
HTC said it will run the latest version of Android and its user interface ‘Sense 6′. Changes to the UI include allowing users of news aggregation software BlinkFeed to further customise the search for relevant information.
The HTC One M8 will come in three colours: grey, silver and ‘amber gold’. The device will go on sale “soon” with EE, Vodafone, Three and O2 as well as Carphone Warehouse and Phones 4U. Check who offers the best price at whn launched.


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BT and EE confirm UK MVNO agreement

peoples-phone-bt-logoBT and EE today announced they have signed a contract under which EE will provide various mobile virtual network operator (MVNO) services to BT’s customers and employees based in the UK.

The multi-year agreement further strengthens the existing relationship in telecommunications between BT and EE.

BT decided to seek a new mobile partnership last year and currently provides a range of mobile services, primarily to large corporates, the public sector and small and medium-sized enterprises. For consumers, it has a strong wi-fi presence that it plans to build on.

BT will carefully manage the change from its current UK MVNO provider to EE to ensure a seamless transition for customers.

As part of the agreement, BT mobile customers will be able to access 2G, 3G and 4G services.

The two companies announced in October 2013 that they had agreed to proceed to contract, on an exclusive basis and have now finalised the agreement.



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