BT Broadband



BT broadband: The complete guide
When it comes to broadband providers, you won’t find bigger than BT. It has arguably the widest range of options – comprising home internet with tons of extras, such as TV and sports channels. It also does business broadband.
But is it right for you? In this guide we’ll take a look at the ins and outs of BT broadband, what we like and don’t like about it, and what actual BT customers have to say about it.
What broadband packages can I get from BT?
BT broadband packages fall into three basic camps – BT Infinity fibre optic broadband, standard broadband, and broadband and TV. Each package can be customised to your liking, so if, for example, you want more inclusive calls, you can upgrade the default call plan before you sign up.
All packages let you watch BT Sport for free online or via smartphone app. If you want to watch the channels on your TV though, you’ll need a broadband and TV bundle.
BT Infinity
If you want to get the most out of the internet, fibre optic broadband is the way to go. It’s perfect for families and houseshares, and makes streaming movies, playing and downloading games, and surfing the web better.
All BT Infinity packages include a BT Smart Hub wireless router, free access to the millions of public BT Wi-fi hotspots across the UK, the BT SmartTalk app, which lets you make mobile calls at your landline rate and BT Parental Controls.
Here are some options currently available:
BT Infinity 1 – This gives you download speeds of up to 52Mb, 25GB of usage a month and 5GB of online storage. This package is a good choice for individuals who want fast broadband for browsing, messaging and social media who don’t watch loads of video, use internet phone services like Skype or play games online.
Unlimited Infinity 1 + Weekend Calls – This gives you download speeds of up to 52Mb, totally unlimited usage with no traffic management and BT NetProtect Plus security software. It’s perfect for streaming videos and music, and for playing games online. It’s a great choice for families or if you’re living in shared accommodation, as it means everyone can get online without your connection becoming unusably slow.
Unlimited Infinity 2 + Weekend Calls – This gives you download speeds of up to 76Mb, totally unlimited usage, 500GB of online storage and BT NetProtect Plus security software. It’s perfect for large families or shared houses with lots of web-connected gadgets like phones, tablets, TV boxes and games consoles as its fast enough to support loads of people at once. It’s also excellent for heavy downloaders like gamers, and households where people regularly use streaming services like BBC iPlayer and Netflix at the same time.
BT Broadband
Standard BT broadband – or BT Broadband, as BT calls it – packages give you download speeds of up to 17Mb – although you may not get that – see the FAQ section below for more details – a BT Home Hub wireless router, free access to millions of public BT Wi-fi hotspots, the BT SmartTalk app, which lets you make mobile calls at your landline rate, and BT Parental Controls.
Unlimited Broadband + Weekend Calls – This has totally unlimited downloads and includes weekend calls to UK landlines and 100GB of online storage. It’s a good choice if you share your connection with a couple of other people and want to be able to use the web willy-nilly, but don’t need superfast speeds.
BT TV is based on YouView. You get a box which lets you watch, record, pause and rewind Freeview channels, easily catch-up on shows you missed and access a vast range of TV shows and movies on-demand. You can also add channels you can’t get on Freeview, like the three BT Sport channels, Comedy Central and Syfy.
You can only get BT TV with BT Infinity or BT Broadband.
What’s good about BT broadband?
Wide range of packages that will suit most people
Widest availability of all providers in the UK
Totally unlimited broadband with no traffic management – BT won’t slow down your connection any time
Affordable TV bundles
Online storage included with all packages
SmartTalk app included with all packages – lets you make calls on your mobile at your landline call rates
Free access to the huge network of public BT Wi-fI hotspots
BT Home Hub ‘smart’ wireless router is one of the best provided by…providers
BT Parental Controls included with all packages
BT Sport free online and on your mobile with all packages
Special offers often available – compare broadband to see what’s about now
What’s bad about BT broadband?
More expensive than that of many providers
BT Infinity not yet available everywhere
Not the fastest broadband available
TV packages less expansive than that of Sky and Virgin Media
Tight usage limits on cheapest packages
BT broadband customer reviews
So that’s what we think, but what about people who actually use it on a day to day basis?
BT broadband scored highly in our Customer Satisfaction Awards for its quality and reliability – arguably the most important aspect of any broadband package. It also earned kudos from customers for the router, activation speed, online security features and clarity of billing.
However, BT customers don’t think they get much in the way of extras from the provider. Opinions were mixed when it came to value for money and speed.
Here’s what BT customers have told us about BT broadband:
“First class broadband service.”
“Pretty good for a rural area.”
“BT is now overpriced compared to others!”
“Would like a faster broadband speed.”
Read more customer feedback and reviews of BT broadband on our reviews page, or see our full review here.
More about BT
Take a look at what else BT has to offer:
BT Infinity
BT home phone
BT Sport
YouView on BT
All BT packages

Network Speed Checker – Check yours in seconds!

Check your network speed in seconds!



Start the network speed test by clicking the start button under the dials. The network speed test will start measuring your download speed and then your upload speed. You will also see your Ping time in milliseconds – the smaller the better.





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Before beginning a wired broadband test ensure:
1. Your computer is plugged into the broadband line to be tested. The tester will not be accurate using wi-fi on iPads/Tablets, smartphones or other mobile devices. 
2. Your computer is directly connected to your modem/router via an Ethernet Connection (i.e. not via a wireless or powerline adapters). 
3. Any wireless adapter in your computer is switched off. 
4. Close any programs that may be running on your computer. This includes any background programs such as anti-virus software, corporate VPNs, peer2peer clients etc. (Please ensure you re-enable any anti-virus software after you have finished testing). 
5. Ensure no other people or devices (e.g. broadband-connected TV set-top boxes) are using the broadband line to be tested. 

{tab Wi-Fi Broadband  | grey}
Before beginning a wi-fi broadband test ensure:
1. Close any programs or apps that may be running on your device. This includes any background programs such as anti-virus software, weather apps, etc. 
2. Ensure no other people or devices (e.g. broadband-connected TV set-top boxes) are using the wi-fi connection during testing. 
3. Try to stay relatively close to your router, preferably within line of site, and avoid running equipment that can cause interference such as microwave ovens or unshielded flashing lights. 

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Before beginning a mobile network test ensure:
1. Close any apps that may be running on your device. This includes any background programs such as anti-virus software, weather apps, etc. 
2. Ensure you have a steady 4G or 3G connection before commencing the test. 
3. Make sure that the wi-fi on your device is turned off.
4. Run the Network Speed Test at different times of the day, as the speed can vary depending upon atmospheric conditions and number of users sharing base station.


What must be installed to use the Network speed checker?
Speed checker should work in any desktop or mobile web browser that supports Flash of version 8 and javascript.

Why the download or upload test does not work?

If you have a firewall or antivirus software installed that is not configured properly, then speed checker may not work correctly. Try to disable the firewall / antivirus when you are running the speed checker. After the test has been completed do not forget to turn it back on so you stay protected.

What might affect my speed test?

Any applications running on your PC, tablet or mobile phone can affect the speed. So you should disable temporarily thngis such as: email checking software, weather applications,  instant messenger or other chat software, internet radio, windows updates, any other downloading or uploading that is currently taking place.

How does the speed checker work?
Our speed checker downloads a file from the server and measures how long your connection takes to download it. The size of the file will be different according to your line speed.

How accurate is the speed checker?
We have tried to build the speed checker as accurate as possible but there are several factors that can affect the test. The speed checker measures the speed at the time of the test so if your network is running slow at that time then speed checker will report a slow speed. This does not necessarily mean that your internet connection is slow at the other times.

Why do my results differ from other speed tests?
If you’ve tried another speed test and got a different result there are a number of reason why. If you’re comparing test results it’s crucial that you carry out tests at the same time of day, with the same device and at the same distance from your router. The best way to ensure you’re running the same programs is by turning them all off except for the browser you’re using.
The time of day and the amount of traffic being handled by your broadband supplier when the test was being conducted can hugely affect the result. The device you’re using can also have an effect, as does any programs or apps you might have running at the time and your distance from your wireless router.

How long it takes the speed checker to complete?

About 20 seconds.

Recycle Compare

Compare prices across most major mobile phone recycling sites in seconds!

Peoples Phone Recycle is a comparison tool which specialises in providing you with the best price for your mobile phone, tablet or gadget. Simply type the make and model into the search below. We’ll show you the top prices being paid by the UK’s leading recyclers. When you are ready to sell or trade in your mobile, tablet or gadget, click on the company you wish to sell it to. Recycling your gagdets could not be easier!

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Search For Your Mobile Phone

Use the search box at the top of the page to search for the mobile phone that you want to sell.

Select The Best Deal And Sell

We compare prices from ALL the top trade-in companies for the mobile phone you want to sell. Choose which company you want to sell your mobile phone to and click to go through to their site.

Post Your Phone For FREE

After you have clicked through to your chosen mobile phone trade-in company fill in your details and follow the instructions to post your device to them.

Get Your Cash In Days!

Once the mobile phone or tablet trade-in company has received and checked your device they will send you payment. Sit back and wait for your cash!


{tab Working & Non Working Items | grey}



Working condition means the item must switch on. It should have no more than mild cosmetic damage (ie, no missing, damaged, or cracked parts), and its original battery. Make sure there are no PIN numbers or security locks on the phone. If possible, restore the factory settings.

As a rule, you don’t usually need to provide accessories that come with your items, such as chargers or cases, but most companies will recycle these properly for you (though you could keep them as a spare or sell them on eBay).

Wipe off any private data and send your gadget fully charged, switched off, without extras like Sim or memory cards.



If the item is broken, it should still be intact and include its battery if it has one.

Most providers will all recycle non-working items, offering a reduced price for these. Expect to get around 50-90% less. If they can’t offer you any money for the broken item, they will recycle them for you (unless you ask for it back).

It’s important to note that if you do decline the offer, you may have to pay to get your item back. Most recycling sites will return it for free, though do check.

Typical damage which might mean you’ll get less cash includes badly damaged casing, a phone locked with a PIN number or an item that won’t turn on. Water-damaged and broken phones with unresponsive or cracked screens will probably get zero cash.


{tab Where is my IMEI Number |grey}



IMEI stands for International Mobile Equipment Identity and is a serial number unique to every phone. You will usually find it printed on the back of your phone under the battery. It should be 15 digits long. You can find your phones IMEI number on the backplate of the phone, which is usually under the battery, or, on some phones, you can type *# 06 # into your keypad and your phone will display it’s IMEI number.

The IMEI number could also be referred to as the MEID or ESN number.



1. Tap Settings from the Home screen.

2. Scroll toward the bottom and tap About phone.

3. Tap Status.

4. Scroll down and the IMEI number is listed there.



Getting the information using your device

If you have access to your iOS device, here are some quick ways to obtain your serial number, International Mobile Equipment Identity (IMEI), Integrated Circuit Card ID (ICCID), or Mobile Equipment Identifier (MEID).

About screen

Tap Settings > General > About to view your serial number, IMEI/MEID and ICCID.

The screen shown is from an iPhone, but the information is also available on iPad and iPod touch.

If you are unable to access the About screen on your device, please use one of the following options to access the serial number and IMEI/MEID on your iOS device. If you are not able to access the information using the About screen, please see the additional information section, below, to get the information from your computer.

iPhone 5

Your IMEI is engraved on the back case, near the bottom. The MEID number uses the first 14 digits, disregarding the last digit.

iPad and iPod touch

Your iPad and iPod touch serial numbers are engraved on the back case toward the bottom, as shown on an iPad below. The MEID and IMEI number (when applicable) are also engraved on the back of the iPad (Wi-Fi + 3G), the iPad 2 (Wi-Fi + 3G), and the iPad (Wi-Fi + Cellular).

iPhone 3G, iPhone 3GS, iPhone 4 (GSM model), and iPhone 4S

Remove the SIM tray. The serial number and IMEI will be printed on the SIM tray.

When an iPhone 4S is activated on a CDMA carrier, the SIM tray displays both the MEID and the IMEI number as 15 digits. The MEID number uses the first 14 digits, disregarding the last digit, and the IMEI number uses all 15 digits.


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How much is my phone worth?

To find out how much your phone is worth just enter the make and model of your phone into the search box and click Search.  Then you’ll see a list off the top mobile phone recycling companies and the prices that they will pay you for your phone. Finally – the most important part of all – there is a link to each mobile phone recycling company site so that you can get straight on and sell your phone to them! Just choose which recycler to sell your phone to and Click their logo or name.


Will I still be able to get cash for my phone if it’s broken or non-working?

Yes! Most all of the phone buyers featured on our site will still pay you for a phone that’s not working. To find out how much your phone is worth just enter the make and model of your phone into the search box.


Is my phone classed as ‘working’ if it works but has a broken screen?
Unfortunately not. Broken screens are expensive to replace. Therefore, the phone will be classed as ‘faulty’.

Is my phone ‘working’ if the battery is flat?
Yes, provided you know that the phone otherwise works then it’s fine to sell as ‘working’. Our recyclers use their own batteries to test phones.

Can I still sell my phone if it has been barred?

No! Phones that have been barred have been reported as stolen to the police: all phones received by the phone recyclers are checked against a national database of stolen phones and if they are found to be stolen they are reported to the police and destroyed.


Do you accept stolen phones?
We don’t like thieves and definitely do not accept stolen phones. Our recyclers check all received phones via CheckMEND, a crime protection database, to ensure that phones are not barred or registered stolen.

Do you accept fake/counterfeit phones?
There is a growing number of counterfeit phones in the UK market. These handsets look very similar to genuine products but are illegally produced and may prove to be dangerous to use. We do not accept any non-genuine products. Popular counterfeit models include the Nokia N95, Nokia Arte, Apple iPhone and Samsung F480 Tocco.

Will I have to pay for postage?

Generally No. Many of the phone buyers we feature on our site offer a Free Postage service. Many will even send you a free postage bag so you don’t even have to package the phone yourself. 

You should also be very careful when you package your item to make sure it is not damaged during transit. If you still have your device’s original packaging, sending it this way is a fantastic way to send it. If you do not have the original packaging, make sure that you cushion your item well so that the device will not move during transit, preferably in a rigid carboard packaging.

You can use bubble wrap, or cardboard wrapped around your phone to cushion it. You should also not send more than two devices containing batteries in the same package.


How will I be paid?

The mobile phone buyers we compare on our site use many different methods of payment. The most common are cheque, bank transfer, PayPal, Postal Order, same day payment and shopping vouchers. Choose the best method to suit you. 

You can either take the cash price or you might prefer shopping vouchers for places like Argos and Marks and Spencer. As you can see several of the phone buyers offer a higher value in vouchers than the cash price.


I sent my mobile to you and I’ve not had my money!

We are mobile phone recycling price comparison site. We do not actually buy the phones ourselves so you would not have sent the phone to us.

The way it works is that you go on to our site and search for your phone then our site compares the prices for that phone from all the different phone buyers so you get the best deal when selling your old mobile. You choose which phone buyer you want to sell your mobile to and then you click through from our site to the phone buyer site to place your order. This means your order is not actually placed with us but direct with the phone buyer and so if you have any query about your order you will need to speak direct to the company you placed the order with.

When you placed your order with the phone buyer you should have received an email confirmation from them with their details and how to contact them. Please get in contact with the customer service department at the company you placed your order with and they will be able to help you.


What happens to my phone after I send it in?

Most of the phones are either sent for reuse in markets such as China, Africa, and India or they are refurbished and sold in the UK. It is environmentally friendly to provide a phone for reuse by someone else. If your phone cannot be resold and reused by someone else because it is broken or badly damaged and is therefore deemed by the phone buyer to be ‘Beyond Economical Repair’ then it is disposed of in an environmentally friendly way so it doesn’t end up in a landfill site.


My phone isn’t in the search engine on the site?

Sorry this means that if a phone is not showing up in the search results then none of the companies are currently offering to buy that model. We recommend that you contact your local council to dispose of any mobile phones of no reuse value.