Problems with your Sky Q remote

Checks to make if your Sky Q remotes aren’t working correctly.

Sky Q Touch Remote – There are various reasons your Sky Q touch remote might not be working. Things to check:
1. Batteries – You’ll get a low battery notification. You might notice some functions will stop before your remote stops working altogether.
2. Check your TV is tuned to Sky
3. If your Sky Q box isn’t responding, check your TV is set to the right input.
4. Bluetooth connection lost – Your Sky Q touch remote must be paired to your Sky Q box for all functions to work. It can only be paired to one box at a time. To check the remote is paired, press the Q button on the front of your Sky box: a remote paired to that box will start beeping after a few seconds. If the remote doesn’t start beeping, point it at the Sky Q box and press and hold 1 and 3 for two seconds to begin the connection process.
Sky Q Remote – There are various reasons your Sky Q remote might not be working. Things to check:
 1. Batteries – An on screen message will tell you the batteries are low and should be changed.
 2. Check your sensor-  Make sure there’s nothing blocking the line of sight between your Sky Q remote and your Sky Q box.
 3. Make sure your TV is tuned to Sky
4. Check that your TV is set to the right input source.
If you’re still having problems you will need to contact Sky.

Sky Q box is stuck on standby or slow to respond

If your Sky Q box is stuck on standby, or slow to respond, here are a few checks to carry out.

1. Check for a fault with your Sky Q remote –

Press ? on your Sky Q remote and check the light on it flashes.
2. If the remote doesn’t flash, you need to check problems with your Sky Q remote. If your remote does flash, press Home.
3. If the standby light on your Sky Q box remains on red or amber or is slow to respond, press the Standby button on the front panel of the box.
4.  If your box displays a green light, then the Sky Q remote isn’t working with the Sky Q box. Go to Restart your Sky Q box below. If your box remains on red or amber, or continues to be slow, check for ventilation issues.
5.

To keep your box well ventilated:

Avoid placing the Sky Q box on a carpet or in an enclosed space, such as a closed cabinet. Allow at least 10cm of space above and on all sides of the box vents.

Don’t stack other devices on top of, underneath, or beside your Sky Q box.

Keep the box away from heat, such as vents on TVs and electronic devices, radiators and direct sunlight.

6. Restart your Sky Q box – Switch your Sky Q box off at the mains. Check that both ends of all cables are securely connected. Switch your Sky Q box back on at the mains. Wait for the onscreen instructions to disappear then press Home on your Sky Q remote. If you’re still having problems, try the Recovery procedure.
 7. Recovery procedure – Switch your Sky Q box off at the mains. Hold down the standby button on the box, then switch it back on at the mains. Keep the standby button held down until you see alternating red and amber lights on the front of the box. This will start a software update. If the lights don’t show after 30 seconds, repeat steps 1 to 3. If it still doesn’t work, there may be a fault with your box. The update can take up to 15 minutes and once it’s complete, you’ll be prompted to press Home on your Sky Q remote to finish.
If you’re still having problems you will need to contact Sky.

Fix Sky Q’s ‘too bright’ blue light

Sky Q  customers who have complained about a blue light on their box have been advised of an effective workaround.
Many users believe the blue light that shows when they are playing back recordings is far too bright, with one person stating on the Sky forum that it is like having a laser pen shining at them.
While some have considered sticking tape or light dimming stickers over the light, others have found a more high-tech but still simple solution.
Users can switch the light off by swiping right on their remote touchpad or pressing right on their normal remote. They must then press the BACK (or DISMISS) button on their remote.
While this does not permanently disable the light, it could offer some relief to those who have been dazzled or frustrated by it since switching to Sky Q.