Broadband and phone providers are not scared of putting up prices and during the past few years there have been several inflation-busting increases.
Broadband and phone providers are not scared of putting up prices and during the past few years there have been several inflation-busting increases. But if you’re in the middle of a fixed contract and prices are hiked there is a way out.
Ofcom rules state that if a provider increases the price mid-way through your contract you are allowed to leave. You should be given 30 days in which to contact your provider to tell it you want to leave, and there should be no penalty for doing so.
There is one loophole to this, if you already knew about the rise before you signed up your provider may not let you leave without penalty.
If this is the case, it’s still worth asking to leave, and for it to waive the penalty. If it won’t, take your complaint to the Ombudsman. However do not cancel your direct debit until it agrees, as it may damage your credit score.
Beat BT & Sky price hikes. Switch providers mid-contract — with no penalty fee!
BT and Sky have announced inflation-busting price hikes.The changes range from BT’s £30 per year extra for fibre broadband, to Sky’s 9% increase in line rental for all customers.
But remember: you don’t have to accept it. Under Ofcom rules you’re allowed to end your contract early without paying a penalty fee if your provider bumps up the prices without warning you when you first signed up. This applies regardless of how much time is left on your contract. All you do is tell your provider that you’re leaving within 30 days of them informing you of the price increase. Don’t delay if you want to take advantage of this fantastic opportunity.
So what’s next?