Simple steps to avoid hidden charges on social media
Check the web address you are looking for – Take a moment to double-check you have typed the address correctly before clicking on search. When you arrive at the page, check the address at the top of the screen.
Protect your phone number – Remember your phone is like a bank card – payments can be charged to your phone bill so treat your phone number like a pin. Only enter your mobile number online if you wish to subscribe to a service or wish to be contacted.
Read the small print – Always check the small print for terms and conditions before entering your mobile number online, making sure to scroll to all the way down to the bottom of the page.
Trust your instincts – Be wary of ‘free’ offers or seemingly fabulous prizes. If something looks too good to be true, it probably will be!
Report a problem on Facebook
Anyone can report misleading promotion they see on Facebook by clicking on the ‘x’ in the top right hand corner of any ad. Click ‘hide’ and select the reason why you have reported the ad. Facebook will remove ads that users bring to their attention if they violate their guidelines. To report a problem on Twitter, visit the spam account’s profile, click the person icon. This brings up a drop-down actions menu. Click on Report @username to log complaint. If you have any other concerns or are worried about unwanted messages or hidden charges get in touch with PhonepayPlus for further advice.